Privacy Policy

1. Introduction

Fluxor Hue Translation Services ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our translation services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Submit documents for translation
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter
• Use our website and services

This information may include:

• Name and contact information (email address, phone number, postal address)
• Company information (if applicable)
• Documents and content submitted for translation
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or source
• Device and operating system information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing translation and interpretation services
• Processing and fulfilling your requests
• Communicating with you about our services
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: Processing necessary for the performance of our translation services
• Consent: Where you have given explicit consent for marketing communications
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (e.g., payment processors, cloud storage providers)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfer: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection procedures
• Confidentiality agreements with all personnel

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Client project data: Up to 7 years after project completion
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months
• Legal compliance: As required by applicable laws

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our Data Protection Officer at: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues: